Solving Complex Problems Scientifically
Standpoint takes an evidence-based approach to addressing issues for Bars and regulators. We start with a central question or hypothesis that articulates a problem prioritized by the organization. Often these problems are creating a risk or a cost to the public, lawyers or to the regulator, and may already have a task force or committee assigned to them. More often than not, the available information and data involves complex interactions and uncertainties, which can make objective analysis by a task force or team challenging.
We follow a scientific yet easy to understand process which provides working teams a clear path and well defined outcomes. How teams decide is often more important than what they decide. Better understanding and transparency of a decision process helps build stronger stakeholder consensus and implementation support for the decisions made, even when those decisions are hard.
1. Form questions
Getting started on an evidence-based approach is easier than you might think. Good places to start are the assumptions and uncertainties that surround your work as a regulator.
Questions Standpoint has helped answer:
- What are the leading causes of complaints, and, what is driving them?
- Can we prove program “x” is actually being effective in improving our key regulatory performance indicators (KPIs)? Is it improving stakeholder outcomes?
- Do we know how our jurisdiction’s lawyers benchmark against the model of professionalism we promote? Is it getting better or worse?
2. Acquire data
There are many potential sources of data that can be used to answer the important questions identified. A common challenge is assessing what data isn’t required, to avoid distraction by the many irrelevant data sources competing for your attention.
Standpoint helps simplify and declutter the data landscape before you, and offers tools and processes for collecting new data through scientifically structured stakeholder surveys and evaluations.
Standpoint gives your data access to a host of analytical tools and approaches depending on the needs of the project.
Understanding the problem, the right insights to be teased out of the various data, and which analysis tools are most appropriate (and how to use them) is an art as much as it is a science.
The Standpoint team has rigorous scientific skills and expertise, and years of practical experience helping analyze data sets from all working areas of legal regulatory organizations.
6. Monitor & report
Many good decisions and/or policy changes fail to close the loop. Gauging performance of the actions or implemented programs against initial expectations allows for adaptation and continuous improvement based on hard evidence, and builds stakeholder support for resource allocations and future funding of important projects.